Your Vehicles. Delivered.

US Logistics is committed to providing the best auto transport experience for you and your clients. After years of servicing the top Van Lines in the country, we know what it takes to keep your shippers on track and on time throughout their move. Below are just a few of the things that put us ahead of our competitors and how seriously we take customer satisfaction and the safety of their vehicles.

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• Availability matters

  • US Logistics is a full-service transportation provider. Drivers don’t stop driving at 5pm which means we don’t stop working either!

  • We are available from 7am-11pm every day of the week, 365 days a year. Whether it’s after hours, weekends or holidays, we are always available for our customers.

 

• Quick response time

  • With teams of salespeople and coordinators that have very specific roles, we can offer the highest level of customer satisfaction.

  • Customer inquiries and rate requests are handled within 5-10 minutes.

 

• Dedicated team and a single point of contact

  • One point of contact is something not a lot of transportation companies offer. At US Logistics we value building relationships and being able to get you the information you need as fast as possible.

  • We assign coordinators and representatives specifically to accounts to monitor shipments from the minute the order is tendered to us to when it delivers.

 

• Shipment tracking

  • Our tracking portal allows customers transparency and visibility into their auto shipment.

  • They can see each status update as their vehicle heads to its destination.

  • We perform in transit check calls on all our drivers. Customers can also ask us for updates via email and phone as well.

 

• Low Claims equals higher customer satisfaction

  • US Logistics has an extremely low claim rate by eliminating unnecessary risk.

  • We have the most thorough carrier vetting process in the industry. On every single shipment moved with US Logistics, our carrier compliance team checks that we have each carrier’s updated insurance on file. We also check DOT safety ratings, driver records, FMCSA compliance, internal data on previous shipments, as well as industry tools to get an idea of how the carrier has worked with other companies.

  • Our in house legal and claim team manages claims from start to finish with our customers.